At Export Development Fund (EDF), we are committed to treating our customers fairly and providing responsive, high-quality service. We value customer feedback and encourage customers to raise concerns whenever our products, services or interactions do not meet their expectations.
All complaints and feedback are handled fairly, confidentially and in accordance with applicable regulatory requirements.
How to Submit a Complaint
You may submit a complaint or provide feedback through any of the following channels:
- Email: complaints@edf.mw
- Telephone: +265 992 285 912 / +265 882 415 655
- By Mail:
Managing Director
Export Development Fund
P.O. Box 30063
Capital City, Lilongwe 3 - In Person:
First Floor, Public Service Pension Trust Fund Building
Presidential Way, City Centre
Lilongwe, Malawi - Social Media:
Facebook: Export Development Fund
LinkedIn: Export Development Fund Mw - Online: Please complete the form below and provide as much detail as possible to assist us in investigating and resolving your complaint.
Resolution of Complaints
EDF is committed to resolving complaints promptly and professionally. We aim to resolve complaints within 30 working days of receipt.
Where additional time is required due to the nature or complexity of a complaint, we will keep you informed of the progress and expected resolution timeframe.
Escalating of Complaints
If you are dissatisfied with the outcome of your complaint after completing EDF’s internal complaints resolution process, you may escalate the matter to the Registrar of Financial Institutions:
- Email: complaints-handling@rbm.mw
- Physical Address:
Convention Drive
City Centre, Lilongwe 3
Our Commitment
EDF values the trust and confidence placed in us by our customers. We are committed to handling complaints and feedback fairly, transparently and promptly, and to continuously improving the quality of our products and services.